Due to one half of the Felt Fairy workforce going on holiday there may be a delay with dispatching orders between Wednesday 14th and Sunday 25th March. If you need something urgently between these dates please contact us before ordering to check we can get it out to you in time. Thank you for your patience!
Shipping Costs - UK Orders:
2nd Class Postage: Free for orders over £15. Orders under £15 - £1.30.
1st Class Postage: £1.55 per order
1st Class Signed For: £2.55 per order.
Shipping Costs - International Orders:
International Shipping is calculated at checkout.
Standard Airmail starts at £4.30 and increases according to the size and weight of the parcel. This service is not tracked.
Tracked Airmail starts at £9.30 and increases according to the size and weight of the parcel.
We accept most major credit/debit cards. Please choose the Credit Card option at checkout. Alternatively you can pay using your PayPal account.
Dispatch and Delivery:
All orders will be dispatched within 3 working days of receipt of payment. UK orders will be posted by Royal Mail. International orders will be posted by Airmail. If you would like to be able to track your delivery, please select the tracked shipping option at the checkout. If your order hasn't arrived within 10 days for UK orders, or 3 weeks for international orders, please contact us.
Prices & Tax:
The price indicated includes VAT at the current rate. If you are purchasing from outside the UK your order may be subject to import duty. Payment of this is the responsibility of the purchaser.
Under distance selling regulations you are entitled to cancel an order within 14 days. If you wish to return an item please let us know. Once we have received it back we will issue you with a full refund or a replacement item. Please note returned items must be unused/unopened, unless found to be faulty.
We will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
Item Listings & Photograph Colours:
Though we try to take photos of all items in the best available light, colours can vary slightly from that shown on the website due to limitations of browser software and monitors. Please bear this in mind when ordering. If you have any questions about an item, please contact us prior to buying.
Customer details will only be used for the purpose of preparing and mailing orders. No details will be passed to a third party for any purpose.